Refund policy

Returns & Refunds

Unengraved pieces may be returned or exchanged within 30 days of delivery. Pieces must come back in original condition; you cover return shipping, and we refund the full purchase price once the piece arrives back with us.

Engraved and personalized pieces are final sale — they're cut for you and can't be resold. The exception is our mistake: if an engraving doesn't match what you approved, or a piece arrives damaged or with a defect in material or workmanship, we'll remake it or refund it in full, your choice.

If something arrives damaged, email contact@aventinehilldesigns.com within 7 days with photos of the piece and packaging and we'll make it right.